4 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Quick Tips

• Open Snapchat > Chat icon > tap on My AI and start a conversation.
• Go to Snapchat My AI’s Snapcode page > scan it via Snapchat mobile app > add My AI and send a message.
• Open Snapchat > your bitmoji icon > cogwheel icon > Clear My AI data > Confirm.

Why Can’t I Add My AI on Snapchat?

There can be many reasons why you’re unable to find or use Snapchat’s My AI feature. Let us quickly look at some of them.

• Your Snapchat mobile app is not updated.
• The Snapchat app’s cache is corrupted.
• You’ve accidentally deleted Snapchat My AI from your Snapchat mobile app.
• You’re not a Snapchat Plus subscriber.

Now, let us look at all the ways we can fix this issue and more to get Snapchat My AI up and running again.

Basic Fixes:

• Check for app updates: While the Snapchat My AI feature has been around for a while, you might not get it if your Snapchat app is not up-to-date. To fix this, check and install the latest version of Snapchat on your Android and iOS devices. 
• Force close and restart Snapchat: If installing the latest updates doesn’t enable Snapchat My AI, you can force close and reopen the app. Any glitches or bugs during the last app boot will be cleared as your device forces all the Snapchat app functions to close and restart.
• Clear Snapchat app cache: Snapchat uses cache to load the content faster. However, as this cache grows, it can cause the app to slow down and not work properly. When this happens, you can clear the Snapchat cache.
• Consider subscribing to Snapchat+: Snapchat+ subscriptions come with certain perks, one of which is instant access to Snapchat’s AI features. So, if you were unable to access Snapchat My AI, you can fix it by getting a Snapchat+ subscription.

Fix 1: Search for My AI in Chats

An easy way to find My AI on Snapchat is by using the Chat window. Because My AI works like a normal friend that you can chat with, it is usually available in the chat section. Here’s how to do it.

Step 1: Open Snapchat and tap on the Chat icon. Locate My AI and tap on it. You can also use the search option to look for it.

Fix 2: Manually Add My AI Using Snapcode

Similar to how you can add a friend to Snapchat by scanning their Snapcode, you can also add My AI to your Snapchat by scanning the relevant Snapcode. Do this if you still don’t have the Snapchat AI option available or if you’ve accidentally deleted My AI from your Snapchat. Here’s how.

Step 1: Open Snapchat My AI’s Snapcode on any browser. Open the Snapchat app and focus the Snapchat camera on the Snapcode.

Step 2: Tap on Tap banner to Scan. Tap on Open Profile to open My AI’s profile and tap the Chat icon.

Now, send a message to get the Snapchat My AI in your Snapchat mobile app’s Chat window.

Fix 3: Delete Snapchat My AI History

If there are issues with your previous My AI conversation, it can cause My AI to disappear from the chat window or not work properly. When this happens, you can delete all previous My AI history on Snapchat. Then, try accessing My AI again. Here’s how to do it.

Step 1: Open Snapchat and tap your bitmoji icon. Tap the cogwheel icon.

Step 2: Tap on Clear My AI data and tap on Confirm.

Fix 4: Reinstall Snapchat 

There can be several reasons why you still don’t have Snapchat AI on your Android or iOS app. However, one way you can solve almost any issue is by uninstalling and reinstalling the app. This way, you will delete all the old app data and replace it with a fresh copy. Follow the below steps to do it.

On Android

Step 1: Open Settings and tap on Apps. Tap on Snapchat.

Step 2: Tap on Uninstall and tap on OK to confirm.

Once done, reinstall the Snapchat app from the Play Store. Then, open Snapchat, complete the setup and see if My AI is available.

On iPhone

Step 1: Long-press the Snapchat app and tap on Remove App. Tap on Delete App to confirm.

Then, open the App Store and reinstall Snapchat on your iPhone. Once done, set up the app and check to see if you’re able to access My AI in the app.